1. Information We Collect

• Personal Information: Name, email, phone number, company details, and information submitted via enquiry forms.
• Technical Information: IP address, browser type, operating system, and browsing behavior.
• Cookies & Tracking Data: Information collected through cookies, analytics tools, and advertising technologies.

2. How We Use Your Information

• To respond to enquiries and provide requested information.
• To improve our Website, products, and services.
• To communicate updates, offers, or relevant business information (if you have opted in).
• To maintain Website security and prevent misuse.
• For analytics, marketing, and remarketing purposes.

3. Sharing of Information

We do not sell or rent your personal data. We may share it only:

• With trusted third-party service providers who assist in Website operations.
• If required by law or legal process.
• To protect our rights, safety, or property, or that of others.

4. Data Security

We use reasonable measures to protect your data from unauthorized access or disclosure. However, no online system is 100% secure.

5. Cookies, Analytics & Advertising Tools

• We use cookies to improve functionality and analyze Website traffic.
• Google Analytics 4 (GA4) & Google Tag Manager (GTM): Collect information like IP address, device type, and browsing behavior to help us improve our Website.
• Advertising & Remarketing Tools: We use services such as Google Ads, Facebook Pixel, and LinkedIn Insight Tag to deliver targeted ads based on your past interactions.

Opt-Out Options:

• Manage cookies via browser settings.
• Opt out of GA4 via the Google Analytics Opt-Out Add-on.
• Manage Google Ads preferences.
• Manage Facebook ad preferences.
• Manage LinkedIn ad preferences.

6. Your Rights

Depending on your location, you may have rights to:

• Access, update, or correct your data.
• Request deletion of personal data.
• Withdraw consent for communications.

To exercise these rights, contact us at the details below.

7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices or content.

8. Data Retention

We keep personal data only as long as necessary for the purposes outlined, unless a longer retention period is required by law.

9. Changes to Policy

We may update this Privacy Policy. Updates will be posted here with an updated “Last Updated” date.

10. Contact Us

The Complete Heating Company
Email: info@completeheating.co.uk
Phone: 0131 510 4760